Inspiration and thoughts by our experts

There are always new trends in e-commerce looming on the horizon. It may seem like the velocity that technology evolves with, and new applications surface, ...

The increasing number of digital touchpoints is making it more complex to deliver a unified customer experience. More and more questions are being raised about ...

Anyone considering using one or more marketplaces for their sales will come across a number of important questions and choices. One question is: "How can I ...

The idea that B2B companies tend to lag behind digitally somewhat may be true at times, but they can certainly set an example to others in one specific area. ...

Today a lot of people are talking about SAP Customer Experience (SAP CX), basically meaning SAP Commerce Cloud and other products included in the suite. Some ...

When a new e-commerce platform fails, it’s easy to blame the technology. Sometimes the tech actually is the culprit, but more often than not it’s simply ...

Although there are some pitfalls, with the right preparation and a shared understanding of the method and its goals, you can make feedback driven CI a great ...

As companies are becoming increasingly digital to their core, it is important to adapt monitoring accordingly. The trick is to bring together the technical ...

Continuous Improvement has many benefits, such as improving ‘Return On Feedback’. This not only gives customers and employees a voice, it also allows you to ...

Marketplaces are rapidly gaining ground within the e-commerce space. Nowadays, when people shop online they usually start their search at a marketplace or ...

Fortunately, a growing number of B2B companies realise that facilitating customers by digital means is not enough, and that they also need to tempt and support ...