Digital Strategy, Digital Transformation, Research, Customer Experience • 13 min read A value-driven design sprint from the client's view: “A new business model in five days” In less than a week's time, a value-driven design sprint Spirit Hospitality Services delivered a ... Mitchell Bakker on 13 January 2021
Ecommerce, MDM • 3 min read Our top whitepapers of 2020 Get key insights from our most-read whitepapers of the year. Victor Terpstra on 6 January, 2021
Digital Strategy, Ecommerce, Digital Transformation, MDM • 4 min read Our top 5 blogs of 2020 Get key insights from our most-read articles of the year. Victor Terpstra on 5 January, 2021
Digital Strategy, Customer Experience • 9 min read An offer you can’t refuse: investing in customer experience (CX) will pay off We all know customer experience is important, but how do you convince your colleagues and bosses to invest in it? One way to do this is by tying loyalty (and ... Marinus Ames on 17 December, 2020
Digital Strategy, Ecommerce • 6 min read 5 E-COMMERCE CHALLENGES TO START OVERCOMING TODAY AND GET A HEAD START FOR 2021 After all the ups and downs of 2020, brands and retailers are beginning to finally settle into the “new normal”. A lot of the customer behaviour and processes ... Steven Coymans on 16 December, 2020
Ecommerce, Digital Transformation • 15 min read Beyond features: finding the best E-commerce platform for your needs and purposes Having an abundance of options when deciding on an e-commerce solution is great of course, but this doesn’t exactly make selecting the right platform for your ... Jan Horlings on 1 December, 2020
Digital Strategy, Ecommerce • 12 min read Is your company prepared to embrace these trends in E-commerce? There are always new trends in e-commerce looming on the horizon. It may seem like the velocity that technology evolves with, and new applications surface, ... Jan Horlings on 25 November, 2020
Ecommerce, DXP • 9 min read Connected commerce experience: a DXP as a future-oriented foundation The increasing number of digital touchpoints is making it more complex to deliver a unified customer experience. More and more questions are being raised about ... Ellen Bex on 19 November, 2020
Digital Strategy, Ecommerce, Marketplaces • 11 min read The questions and choices to consider before joining marketplaces Anyone considering using one or more marketplaces for their sales will come across a number of important questions and choices. One question is: "How can I ... Joeri Moors on 12 November, 2020
Digital Strategy, Ecommerce, Digital Transformation • 9 min read B2B companies are the perfect partners to lead the way with a personalised self-service platform The idea that B2B companies tend to lag behind digitally somewhat may be true at times, but they can certainly set an example to others in one specific area. ... Steven Coymans on 5 November, 2020
Digital Strategy, Customer Experience • 11 min read SAP Commerce Cloud, finally in the Cloud Today a lot of people are talking about SAP Customer Experience (SAP CX), basically meaning SAP Commerce Cloud and other products included in the suite. Some ... Igor Keshishian on 3 November, 2020
Ecommerce • 16 min read Get off to a flying start: Guarantee the success of your e-commerce platform with excellent customer onboarding When a new e-commerce platform fails, it’s easy to blame the technology. Sometimes the tech actually is the culprit, but more often than not it’s simply ... Julie Weye Hemdorff on 28 October, 2020