Inspiration and thoughts by our experts

Cost savings, improving efficiency, and optimizing profit margins are all worthy goals. But the most sustainable growth in your business is directly related to ...

Listening to customers and analysing data – everyone's doing it nowadays both online as well as in the B2B market. What happens next? How can you ensure that ...

In less than a week's time, a value-driven design sprint Spirit Hospitality Services delivered a new business model. The company, a specialist in reception ...

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We all know customer experience is important, but how do you convince your colleagues and bosses to invest in it? One way to do this is by tying loyalty (and ...

After all the ups and downs of 2020, brands and retailers are beginning to finally settle into the “new normal”. A lot of the customer behaviour and processes ...

Having an abundance of options when deciding on an e-commerce solution is great of course, but this doesn’t exactly make selecting the right platform for your ...

There are always new trends in e-commerce looming on the horizon. It may seem like the velocity that technology evolves with, and new applications surface, ...

The increasing number of digital touchpoints is making it more complex to deliver a unified customer experience. More and more questions are being raised about ...

Anyone considering using one or more marketplaces for their sales will come across a number of important questions and choices. One question is: "How can I ...