Digital Strategy, Digital Transformation, Research, Customer Experience • 13 min read A value-driven design sprint from the client's view: “A new business model in five days” In less than a week's time, a value-driven design sprint Spirit Hospitality Services delivered a ... Mitchell Bakker on 13 January 2021
Digital Strategy, Customer Experience • 10 min read B2B Experience Management: Connecting Business and Experience Design in Three Steps Fortunately, a growing number of B2B companies realise that facilitating customers by digital means is not enough, and that they also need to tempt and support ... Mitchell Bakker on 30 July, 2020