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We all know customer experience is important, but how do you convince your colleagues and bosses to invest in it? One way to do this is by tying loyalty (and ...

After all the ups and downs of 2020, brands and retailers are beginning to finally settle into the “new normal”. A lot of the customer behaviour and processes ...

Having an abundance of options when deciding on an e-commerce solution is great of course, but this doesn’t exactly make selecting the right platform for your ...

There are always new trends in e-commerce looming on the horizon. It may seem like the velocity that technology evolves with, and new applications surface, ...

The increasing number of digital touchpoints is making it more complex to deliver a unified customer experience. More and more questions are being raised about ...

Anyone considering using one or more marketplaces for their sales will come across a number of important questions and choices. One question is: "How can I ...

The idea that B2B companies tend to lag behind digitally somewhat may be true at times, but they can certainly set an example to others in one specific area. ...

Today a lot of people are talking about SAP Customer Experience (SAP CX), basically meaning SAP Commerce Cloud and other products included in the suite. Some ...

When a new e-commerce platform fails, it’s easy to blame the technology. Sometimes the tech actually is the culprit, but more often than not it’s simply ...