Inspiration and thoughts by our experts

To get the ball rolling and tackle this topic, let’s start with the basics. Simply put, Unified Commerce is a way to connect all channels and sources of ...

With many traditional offline channels unavailable, or only partially available, due to COVID restrictions, scheduling a face-to-face meeting with a sales rep ...

Cost savings, improving efficiency, and optimizing profit margins are all worthy goals. But the most sustainable growth in your business is directly related to ...

In less than a week's time, a value-driven design sprint Spirit Hospitality Services delivered a new business model. The company, a specialist in reception ...

Get key insights from our most-read articles of the year.

Having an abundance of options when deciding on an e-commerce solution is great of course, but this doesn’t exactly make selecting the right platform for your ...

The idea that B2B companies tend to lag behind digitally somewhat may be true at times, but they can certainly set an example to others in one specific area. ...

Although there are some pitfalls, with the right preparation and a shared understanding of the method and its goals, you can make feedback driven CI a great ...

As companies are becoming increasingly digital to their core, it is important to adapt monitoring accordingly. The trick is to bring together the technical ...

Continuous Improvement has many benefits, such as improving ‘Return On Feedback’. This not only gives customers and employees a voice, it also allows you to ...

Performance measurement is crucial for the customer experience that is fuelling online sales, but performance measurement might not be getting the love it ...