Contact
PARTNERS

QUALTRICS

202008_Osudio_ALL_banners_experience_management-02

EXCEED YOUR CUSTOMER EXPECTATIONS WITH THE LEADING EXPERIENCE MANAGEMENT PLATFORM, QUALTRICS

Qualtrics is the full suite, user-friendly tool that allows organizations of any size to set up and execute their experience management program. Start with a small NPS or CSAT (Customer satisfaction) survey by mail, and scale up to a multichannel, multidepartment, multi-project experience management program that lets you not only discover and monitor what your customers think and feel about your products and services, but that will also guide you in improving these experiences. You can fit in Qualtrics in any channel or experience: Mail only, triggered by any interaction on your webshop or app, or deeply integrated in your customer support processes. This way you can start small and grow towards an end to end integration accross all customer touchpoints. 

Screenshot 2021-01-13 at 10.44.44
   Read more about Qualtrics' capabilities in this leaflet
   Open Qualtrics' & Osudio leaflet

 

 

 

While a one-off survey can collect some generic feedback, an experience program will:

In general: Use the insights that you gain by combining operational and experience data to continuously improve the overall customer experience across channels, touchpoints and departments.

 

Qualtrics XM SOLUTIONS for:

B2B CUSTOMER EXPERIENCE

Strengthen your B2B customer relationships, turn customers into advocates by delivering B2B experiences that foster loyalty, increase adoption and deliver back to the bottom line.

  • Osudio offers, based on your needs:
    ✔️ FREE XM demo with our experts to uncover the potential of the solution

    ✔️ Customer journey mapping & optimization workshops
    ✔️ Development of strategic organization-wide B2B XM programs
    ✔️ Set up, integration and custom configuration of the Qualtrics XM solution
    ✔️ Coaching on survey creation, continuous improvement processes, etc.

    ✔️ Dashboard strategy and set-up for key insights and KPIs
Book Qualtrics XM Demo
More about CX for B2B ➔
DIGITAL CUSTOMER EXPERIENCE

Understand how your digital experiences are impacting how customers perceive and feel about you so you can fix experience gaps, create interactions that are emotionally engaging, and better connect with customers so they want to return.

  • Osudio offers, based on your needs:
    ✔️ FREE XM demo with our experts to uncover the potential of the solution

    ✔️ Customer journey mapping & optimization workshops
    ✔️ Development of strategic organization-wide XM programs
    ✔️ Set up, integration and custom configuration of the Qualtrics XM solution
    ✔️ Coaching on survey creation, continuous improvement processes, etc.

    ✔️ Dashboard strategy and set-up for key insights and KPIs
Book Qualtrics XM Demo
More about Digital CX ➔
LOCATION-BASED CUSTOMER EXPERIENCE

Increase revenue and loyalty with a solution for all in-location businesses including retail stores, branches, dealerships, hotels, and more.

  • Osudio offers, based on your needs:
    ✔️ FREE XM demo with our experts to uncover the potential of the solution

    ✔️ Customer journey mapping & optimization workshops
    ✔️ Development of strategic organization-wide XM programs
    ✔️ Set up, integration and custom configuration of the Qualtrics XM solution
    ✔️ Coaching on survey creation, continuous improvement processes, etc.

    ✔️ Dashboard strategy and set-up for key insights and KPIs
Book Qualtrics XM Demo
More about Location Based XM ➔

Why Qualtrics?

Qualtrics stands out from other solutions by a combination of: 

  • A smooth, and intuitive but very powerful user interface that enable you to create simple or sophisticated surveys
  • Professional level AI-driven data analysis
  • Distribution in all your channels, such as mail, web, app, print
  • The option to set up complex triggering conditions without any programming skills
  • Integrated ticketing system that enables you to act instantly on urgent issues reported by your customer
  • Integrated customizable dashboards with 'need to know' data for every stakeholder group up to the level of individual employees.  

Qualtrics interface

Qualtrics' features:

OUR WORK WITH QUALTRICS

FrieslandCampina_240-150_logo_black
Piab_240-150_logo_black
Coloplast_240-150_logo_black

Why Osudio?

Qualtrics has invested a lot in optimizing the user-friendliness of the solutions, to enable you, the business user to harness the power of the application. Osudio is the perfect partner to help you get most out of the tool.

Screenshot 2021-01-13 at 10.44.44
   Read more about Qualtrics' capabilities in this leaflet
    Open Qualtrics' & Osudio leaflet

 





How we assist to get most out of Qualtrics: 

  • Advise you on the contents of your surveys: what questions to ask when and to whom. How to start small and when to scale up.  
  • Develop a strategic organization-wide experience management program that will improve your entire organization over multiple years. 
  • Guide and coach you in setting up and executing your first surveys, making sure that everything goes as planned. We can continue to support you with this or train your own employees to become self-supporting. 
  • Integrate Qualtrics seamlessly with your backend solution landscape.
  • Help you analyze and report on the survey results. Our outside-in view makes us well positioned to offer unbiased, trustworthy results that are acceptable to all stakeholders (even in cases where the feedback is not favorable).
  • Help you to implement the found improvement options across the entire E-business domain, in the areas of Branding and design, Customer Engagement, E-commerce, Data management and insights, and more!
  • Help you set up and source a continuous improvement process that will use both O data and X data to structurally improve all aspects of your customer experience and related internal processes. Using a ‘blended team’ approach we can create an optimized team that consists of your employees, our experts and specialized domain experts when they are needed.  

Questions?

202002_Osudio_ALL_website_contact_person_310x205_Ellen

Ellen Bex,
Head of Engagement

Ask Ellen

REQUEST YOUR QUALTRICS XM DEMO WITH OUR EXPERT

USE THE FORM BELOW, OR SEND A MESSAGE TO ELLEN at ELLEN.BEX@OSUDIO.COM

202002_Osudio_ALL_website_contact_person_310x205_Ellen
Ellen Bex,
Head of Engagement
 

experience management insigths

experience_management_380x230
Expertise

EXPERIENCE MANAGEMENT

How to create data-driven experiences that delight customers

Learn more →

202002_Osudio_ALL_website_experience_Highlight-637x445-2
Services

EXPERIENCE MANAGEMENT

How Osudio can help you turn data into increased customer satisfaction and business performance.

Our XM services →

202008_Osudio_ALL_Hero-banner_Post-Launch-Optimisations_1440x450-1-1
Podcast

CRAFTING DIGITAL EXPERIENCES

Listen to our podcast series where experts share tips about the digital experience that drives your e-commerce and ultimately define your digital success. 

Listen Now →